Refund Policy

Last Updated: June 22, 2026

Med Gate is committed to providing quality products and customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for products purchased through our website, stores, or authorized sales channels.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• The product is defective due to a manufacturing fault.

• The wrong product was delivered.

• The ordered product is unavailable after payment has been completed.

• The product cannot be repaired or replaced after technical evaluation.

• The order is canceled by Med Gate before shipment.

All refund requests are subject to review and approval by Med Gate.

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

• The product has been used, damaged, or altered by the customer.

• Damage resulted from misuse, negligence, improper installation, or unauthorized repairs.

• The customer changes their mind after delivery, unless otherwise required by applicable law.

• The product is returned without proof of purchase.

• The refund request is submitted after the applicable return period.

3. Inspection and Approval

Returned products may undergo technical inspection before any refund is approved. Med Gate reserves the right to reject refund requests if the product does not meet the conditions stated in this policy.

4. Refund Methods

Approved refunds may be issued through one of the following methods:

• Refund to the original payment method.

• Bank transfer.

• Store credit or purchase credit.

• Alternative refund methods agreed upon by both parties.

The refund method shall be determined by Med Gate where permitted by applicable law.

5. Refund Processing Time

Once a refund request is approved, refunds are generally processed within 7 to 14 business days, depending on the payment provider, banking institution, and payment method used.

Delays caused by financial institutions, banks, or payment gateways are beyond the control of Med Gate.

6. Shipping and Service Charges

Shipping, delivery, installation, or service charges may be non-refundable unless the refund results from:

• A manufacturing defect.

• An incorrect product delivered by Med Gate.

• An error attributable to Med Gate.

7. Order Cancellations

Orders may be canceled before shipment or delivery. Once an order has been dispatched or delivered, cancellation requests may be subject to the Return & Replacement Policy.

Med Gate reserves the right to cancel any order due to:

• Product unavailability.

• Pricing or technical errors.

• Suspected fraud or unauthorized transactions.

• Circumstances beyond our reasonable control.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Med Gate shall not be liable for any indirect, incidental, consequential, or special damages arising from refund delays, banking delays, or the inability to process refunds caused by third-party financial institutions.

9. Changes to This Policy

Med Gate reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes become effective immediately upon publication on the website.

10. Contact Us

For questions regarding this Refund Policy, please contact us through the Contact Us page available on our website.