Cancellation Policy

Last Updated: June 22, 2026

Med Gate is committed to providing efficient order processing and customer service. This Cancellation Policy explains the conditions under which customers may cancel orders placed through our website, stores, or authorized sales channels.

1. Order Cancellation by Customers

Customers may request cancellation of an order before the product has been shipped, dispatched, or delivered.

Cancellation requests submitted after shipment or delivery may not be accepted and may instead be subject to the applicable Return & Replacement Policy.

2. Cancellation Request Procedure

To request an order cancellation, customers should contact Med Gate customer support and provide:

• Order number or invoice number.

• Customer name and contact information.

• Reason for cancellation.

Med Gate reserves the right to verify the order details before approving any cancellation request.

3. Orders Already Shipped

Once an order has been shipped, dispatched, or handed over to a delivery provider, cancellation may no longer be possible.

In such cases, customers may be required to receive the product and follow the Return & Replacement Policy where applicable.

4. Customized or Special Orders

Orders involving customized products, special orders, bulk purchases, or products specifically procured upon customer request may not be eligible for cancellation after order confirmation.

Any deposits or advance payments made for such orders may be non-refundable.

5. Cancellation by Med Gate

Med Gate reserves the right to cancel any order under the following circumstances:

• Product unavailability.

• Pricing errors.

• Technical errors affecting the order.

• Incomplete or inaccurate customer information.

• Suspected fraudulent or unauthorized transactions.

• Circumstances beyond the reasonable control of Med Gate.

In such cases, any eligible payments received may be refunded in accordance with the Refund Policy.

6. Refunds for Canceled Orders

Approved cancellations made before shipment may qualify for a full or partial refund depending on:

• Payment processing charges.

• Third-party transaction fees.

• Services already performed.

• Special order arrangements.

Refunds shall be processed according to the Refund Policy.

7. Limitation of Liability

Med Gate shall not be liable for any indirect, incidental, consequential, or commercial losses arising from order cancellations, delivery delays, product unavailability, or cancellation requests.

8. Policy Changes

Med Gate reserves the right to amend or update this Cancellation Policy at any time without prior notice. Any modifications become effective immediately upon publication on the website.

9. Contact Us

For questions regarding this Cancellation Policy, please contact us through the Contact Us page available on our website.